Refund policy
Refund Policy
At hoNour, every piece is made to order with care and intention. Please read our Refund Policy carefully before completing your purchase.
All Sales Are Final
Because our products are made to order, we are unable to accept returns or exchanges once an order has been placed. We encourage you to review sizing information carefully before purchasing.
Defective, Damaged, or Incorrect Items
We stand behind the quality of every order. If you receive an item that is defective, damaged, or incorrect, please contact us within 14 days of delivery with:
- Your order number
- A clear photo of the issue
We will review your claim and offer a replacement or store credit at our discretion.
Size Exchanges
We do not offer size exchanges at this time, as each item is produced on demand. Please refer to our size guide before ordering.
EU Customers
In accordance with EU consumer law, customers in the European Union have the right to withdraw from a purchase within 14 days. However, please note that this right does not apply to custom-made or personalised goods. As our products are made to order, all sales are considered final under this exemption.
Contact Us
For any order issues or questions, reach out to us at wearwithhonour@gmail.com. We aim to respond within 1–2 business days.